BIB_10: Sun, H. (2006). The triumph of users: achieving cultural usability goals with user localization. Technical Communication Quarterly, 15(4), 457-481.

In this article, Sun addresses the problem of narrow understanding of cultural localization of IT products, and proposes a new methodology of "cultural usability," which expands the scope of localization from the designer's site to the user's site. The article is based on Sun's dissertation project, a comparitive study in the users' efforts in localizing the text messaging technology in the U.S. and China. Sun bases his framework of "cultural usability" on activity theory, British cultural studies and genre theory. Sun argues for a broader approach in IT product localization that takes account in user localization in the design process of IT products.

Sun's framework of "cultural usability" addresses the usability from a much broader context. His insight in the use localization complicates our understanding on issues arise from the use of technology, and sheds light on these issues. However, the concept of "user localization" needs some lose interrogation. Since user localization is not always predictable--in fact, depending on perspectives, some may want to emphasize precisely the unpredictable aspects of user localization when they use the term--it is a question how this concept can be useful for design.