BIB_09: Mayhew, D. J. (2005). A design process for Web usability. In R. W. Proctor & K.-P. L. Vu (Eds.), Handbook of human factors in Web design (pp. 338-356). Mahwah, N.J.: L. Erlbaum Associates.

In this chapter, Mayhew describes the top-down, structured design process of Usability Engineering Lifecycle, and its web application. Mayhew first reports on the three-level design process (p. 340): 

Level 1:

• Work reengineering (i.e., IA)
• Conceptual model design
• Conceptual model mockups
• Iterative conceptual model evaluation

Level 2: 

• Screen design standards
• Screen design standards prototyping
• Iterative screen design standards evaluation

Level 3:

• Detailed user interface design
• Iterative detailed user interface design evaluation

Then Mayhew devotes the major part of the chapter to detailed discussions on four distinct design tasks, work reengineering, conceptual model design, screen design standards, and detailed user interface design. Each section of discussion is divided into subsections discussing design issues, design process, and case study.

This chapter offers one model for web design process. One thing that caught my attention is that iterative evaluation is one component in each design task process. 

BIB_07: Mayhew, D. (2008). User experience design: the evolution of a multi-disciplinary approach. Journal of Usability Studies, 3(3), 99-102.

This is a brief personal, professional, industrial history of the development of the professions in software industry in the United States that can be put under the umbrella, "user experience design professions." Mayhew's account crosses a period from the 1960s to 2008. According to Mayhew, in the 1960s and 1970s, there was no real division between labor and design. The 1980s saw the emergence of specialized roles such as the "business analyst" in software industry and these specialized roles kept expand to the "user experience designer" and the "human factor" specialist. In the 1990s, specialization and standardization became commonly accepted in the industry. As usability engineering grew in practice and research, a new profession "graphic designer" emerged to share responsibilities with the usability specialist. In the 2000s, a new type of user experience specialist, "persuasion architect," emerged, focusing on the "conversion" of users. Mayhew argues that the traditional usability specialists should embrace this new breed of specialists.

The article offers some historical background knowledge of the development of the usability/user experience design professions. One of the characteristics of this piece is that it is a narrative that includes a lot of the author's personal experience. The author has been in the usability/user experience profession for more than three decades, and therefore has valuable first-hand experience and insight in the industry. However, this is also the downside of the piece. It is not a research and well supported historical research paper.