BIB_14: Wolff, W. I., Fitzpatrick, K., & Youssef, R. (2009). Rethinking usability for Web 2.0 and beyond. Currents in Electronic Literacy, (John Slatin Memorial Issue). Retrieved from http://currents.cwrl.utexas.edu/2009WolffFitzpatrickYoussef

In this article, the authors point out the gap in web usability studies in the Web 2.0 environment. They summarize some characteristics of Web 2.0 that differ from Web 1.0 such as user-generated content, seamless interaction between websites, and transformation in software and hardware system structure. The author surveyed Web 2.0 sites and provide case studies that reveal some issues in web usability of Web 2.0 arise from the functions and terminology. The authors conclude that more research needs to be done to further our understanding of Web 2.0 usability.

This article provides a starting point for us to conceive usability in Web 2.0 and the authors have proposed some interested issues and directions of the future web usability studies. The case studies, however, only show a fraction of the issues that need to be considered. Also, the methodology employed, which is website inspection, is very limited because it only offers us insight from the site of design, but does not say anything about the user's experience. Nevertheless, since there has not been much literature focusing on Web 2.0 usability, this is a useful article for my dissertation project.